Privacy Policy
Welcome to Nawabi Chai House ("we," "our," or "us"), a brand of HN HOTELS PRIVATE LIMITED. We are committed to protecting your privacy and ensuring your personal data is handled in compliance with the laws of India, including the Digital Personal Data Protection Act, 2023.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Identity Data: Name and basic contact details.
- Contact Data: Phone number (`+91 8008002049` for support) and email address (`nawabichaihouse@gmail.com`).
- Transaction Data: Details of orders placed via third-party aggregators (like Swiggy/Zomato) or direct reservations.
- Technical Data: IP address, browser type, and cookie data when you visit our website `nawabichaihouse.com`.
2. How We Use Your Information
We use your data for the following legitimate purposes:
- To manage table reservations and fulfill food orders.
- To respond to your inquiries, feedback, or complaints.
- To improve our website functionality and customer service.
- To comply with legal obligations regarding food safety and business operations in Karnataka.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Delivery partners (Swiggy, Zomato) and IT support services.
- Legal Authorities: If required by law enforcement or government bodies under Indian law.
4. Data Storage and Security
We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse. Data is stored securely on servers located in India or with compliant international cloud providers.
5. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data (Right to be Forgotten).
- Withdraw your consent for data processing at any time.
6. Cookies
Our website uses essential cookies to ensure functionality. You can control cookie preferences through your browser settings.
7. Contact Us & Grievance Redressal
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Grievance Officer at:
HN HOTELS PRIVATE LIMITED
#22, 3rd Floor, H.K.P. Road, Shivajinagar
Bangalore, Karnataka 560051
Email: nawabichaihouse@gmail.com
Phone: +91 8008002049
8. Updates to Policy
We may update this policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page.